Privacy Policy

1. Introduction

Welcome to Khajalaya Delivery App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Place food orders
Update your profile information
Contact customer support
Participate in surveys or promotions

This information may include:

Name and contact information (email, phone number)
Delivery addresses
Payment information (processed securely through third-party providers)
Profile pictures
Preferences and dietary restrictions

2.2 Location Information

We collect your location information to:

Provide accurate delivery services
Show nearby restaurants and food options
Calculate delivery distances and times
Improve our service quality

2.3 Usage Information

We automatically collect certain information about your device and usage patterns, including:

Device information (model, operating system, unique device identifiers)
App usage statistics and preferences
Order history and patterns
Crash reports and performance data

2.4 File and Media Permissions

To enhance your user experience, our app requests access to your device's gallery and file storage. This permission is used exclusively for the following purposes:

Profile Picture Upload: We access your gallery to allow you to upload and set a custom profile picture for your account. You can choose any image from your gallery to personalize your profile.
User Control: You have full control over this permission. You can grant or revoke gallery access at any time through your device settings.
Privacy: We only access your gallery when you explicitly choose to upload a profile picture. We do not access, view, or store any other images or files from your device without your explicit action.
Data Handling: Once you select and upload a profile picture, only the selected image is processed and stored on our servers. We do not scan, index, or access any other files in your gallery.

Note: If you choose not to grant gallery access, you can still use our app with all its features, except for the ability to upload a custom profile picture. You may use a default avatar or continue without a profile picture.

3. How We Use Your Information

We use the collected information for various purposes, including:

Service Delivery: Processing orders, managing deliveries, and providing customer support
Account Management: Creating and maintaining your user account
Communication: Sending order confirmations, delivery updates, and promotional offers
Personalization: Customizing your experience based on preferences and order history
Analytics: Understanding usage patterns to improve our services
Safety: Ensuring the security of our platform and users

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in:

Payment processing
Delivery services
Restaurant partners
Analytics and marketing services
Customer support

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Legal processes or court orders
Government investigations
Protection of our rights and property
Safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication systems
Secure payment processing through certified providers

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided in the Contact section.

🗑️ Account Deletion Request

If you wish to delete your account and all associated data, please fill out the form below. We will process your request within 30 days.

Email Address *

Phone Number

Reason for Account Deletion

Additional Information

I understand that account deletion is permanent and cannot be undone. All my data will be permanently removed from Khajalaya's systems.

I confirm that the email address provided above is associated with my Khajalaya account.

Note: After submitting this form, you will receive a confirmation email at the provided address. Please follow the instructions in the email to complete the account deletion process.

8. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy in the app
Sending you an email notification
Updating the "Last Updated" date

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.