Terms & Conditions

1. Acceptance of Terms

By accessing and using the Khajalaya Delivery App ("the App"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms & Conditions ("Terms") govern your use of our mobile application and related services provided by Khajalaya Delivery App ("Company," "we," "us," or "our").

2. Description of Service

Khajalaya Delivery App is a food delivery platform that connects users with local restaurants and food vendors. Our service includes:

• Food ordering and delivery services
• Restaurant discovery and menu browsing
• Payment processing
• Order tracking and delivery updates
• Customer support services

3. User Accounts

3.1 Account Creation

To use our services, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Updating your account information as needed
• Complying with all applicable laws and regulations

4. Orders and Payments

4.1 Order Placement

When placing an order through our app:

• You agree to pay all charges associated with your order
• Orders are subject to restaurant availability and acceptance
• We reserve the right to refuse or cancel orders at our discretion
• Delivery times are estimates and may vary

4.2 Payment Terms

Payment terms include:

• All prices are displayed in Nepalese Rupees (NPR)
• Payment is due at the time of order placement
• We accept various payment methods including cash on delivery
• Additional fees may apply for delivery services

4.3 Refunds and Cancellations

Refund and cancellation policies:

• Orders can be cancelled within 5 minutes of placement
• Refunds are processed within 3-5 business days
• Refunds are subject to restaurant policies
• We reserve the right to refuse refunds for consumed orders

5. Delivery Services

5.1 Delivery Areas

Our delivery services are available in designated areas within Nepal. Delivery availability may vary based on:

• Geographic location
• Weather conditions
• Restaurant operating hours
• Delivery partner availability

5.2 Delivery Terms

Delivery terms include:

• Delivery fees are calculated based on distance and order value
• Minimum order amounts may apply
• Delivery times are estimates and not guaranteed
• We are not responsible for delays due to external factors

6. User Conduct

You agree not to:

• Use the app for any unlawful purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the app's functionality
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the app
• Impersonate another person or entity
• Post false, misleading, or harmful content

7. Intellectual Property

7.1 App Content

The app and its original content, features, and functionality are owned by Khajalaya Delivery App and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 User Content

By submitting content to our app (reviews, photos, etc.), you grant us a non-exclusive, royalty-free license to use, modify, and distribute such content for our business purposes.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the app, to understand our practices regarding the collection and use of your information.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to provide continuous service availability, but we do not guarantee that the app will be available at all times. We may experience downtime due to maintenance, updates, or technical issues.

9.2 Limitation of Liability

To the maximum extent permitted by law, Khajalaya Delivery App shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the app.

9.3 Third-Party Services

Our app may integrate with third-party services. We are not responsible for the availability, content, or practices of these third-party services.

10. Indemnification

You agree to indemnify and hold harmless Khajalaya Delivery App, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising out of or relating to your use of the app or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our customer support team.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11.3 Effect of Termination

Upon termination, your right to use the app will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive termination.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the app shall be resolved through binding arbitration in accordance with the rules of the Nepal Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by:

• Posting the updated Terms in the app
• Sending email notifications
• Updating the "Last Updated" date

Your continued use of the app after any changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Khajalaya Delivery App regarding the use of the app and supersede all prior agreements and understandings.